FAQ

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1. What services does Custom Rock offer?

Custom Rock specializes in providing top-tier hardscaping and landscaping services to elevate the beauty and functionality of outdoor spaces. Our services include creating custom rock features, building durable retaining walls, installing decorative boulders, designing tranquil waterfalls and ponds, and crafting dry creeks and riverbeds for natural aesthetics. Additionally, we offer crane services for the precise placement of heavy materials, ensuring every project is executed with precision. We also provide delivery services for all hardscaping materials to make your project as seamless as possible.

2. Where are you located, and which areas do you serve?

We are proudly located in Madera County, California. Our service area covers Central California, including surrounding regions. Whether you need materials delivered or require our hardscaping expertise, contact us to confirm if your location falls within our service range. Our goal is to bring quality services and materials to as many customers as possible.

3. Can I visit your location to see your materials?

Yes, you are more than welcome to visit our location to explore our extensive inventory of hardscaping materials, including premium rocks, boulders, and other landscaping elements. Seeing the materials in person can help you visualize your project and make informed decisions. Please give us a call ahead of time to schedule your visit, ensuring we can dedicate time to assist you with your selection.

4. Do you offer design consultations?

Absolutely! We understand that every property is unique, and we offer professional design consultations to help bring your vision to life. During the consultation, our experienced team will work with you to create a customized plan tailored to your specific needs, style preferences, and budget. Whether it’s a small enhancement or a complete transformation, we’re here to help you achieve your dream outdoor space.

5. How are boulders and rocks delivered and placed?

We take great care in delivering and placing boulders and rocks to ensure your project is completed efficiently and safely. Our team uses specialized crane equipment to handle heavy materials with precision. Whether you need rocks placed for aesthetic purposes or functional hardscaping, we ensure the placement aligns perfectly with your design plan. Our delivery and placement services save you time and effort while guaranteeing professional results.

6. Can you repair or replace an existing retaining wall?

Yes, we offer comprehensive repair and replacement services for retaining walls. Retaining walls are not only functional but also contribute to the overall look of your property. We assess the condition of your existing wall and provide solutions to restore its structural integrity and aesthetic appeal. Using high-quality materials like natural stone, brick, or concrete, we ensure your new or repaired wall complements your landscape and lasts for years to come.

7. Are your water features eco-friendly?

Yes, our water features are designed with eco-friendliness in mind. We carefully select sustainable materials and implement efficient water flow systems to minimize environmental impact. Our ponds and waterfalls are crafted to integrate seamlessly into their natural surroundings while supporting local ecosystems. Whether it’s a decorative waterfall or a serene pond, we prioritize environmentally conscious practices to create beautiful yet sustainable features.

8. How long does it take to complete a custom project?

The timeline for completing a custom project varies depending on its size and complexity. During the initial consultation, we provide a detailed timeline based on the scope of work and your specific requirements. While some smaller projects can be completed within a few days, larger and more intricate designs may take several weeks. We prioritize quality and clear communication to ensure you are updated every step of the way.

9. Can I purchase hardscaping materials without using your installation services?

Yes, we offer a wide selection of hardscaping materials, including rocks, boulders, and landscaping supplies, for purchase. If you prefer a DIY approach or are working with another contractor, you can rely on us for high-quality materials. We also provide delivery services to make acquiring the materials you need as convenient as possible.

10. Do you provide removal or relocation services for existing hardscaping elements?

Yes, we offer removal and relocation services for existing hardscaping and landscaping elements. This service is ideal for property updates, renovations, or redesigns. Our team carefully removes or relocates elements such as rocks, boulders, and structures while minimizing disruption to the surrounding area. We ensure the process is efficient and professional, allowing you to proceed with your new project plans seamlessly.

11. Are your services available year-round?

Yes, our services are available throughout the year to accommodate your project needs. While certain weather conditions may impact the timeline or scheduling of specific services, we strive to work efficiently regardless of the season. Our team communicates any potential delays and adjusts the schedule to ensure your project is completed to the highest standards.

12. How do I request a quote for my project?

Requesting a quote is simple and hassle-free. You can call us directly at (209) 966-7788 or send us an email. Provide as much detail as possible about your project, including the type of service you need, the scope of work, and your location. After gathering the necessary information, we’ll schedule a consultation to discuss your project in detail and provide an accurate, customized estimate.